Returns & Exchanges
At Jacoje, we want you to be completely satisfied with your luxury purchase. If you are not happy with your order, we offer a 14-day return policy for items in their original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the return or exchange process.
Secure Packaging
Place the jewelry in its original presentation box and pack it securely inside a shipping box to ensure safe transit.
Label and Ship
Affix the prepaid shipping label provided by our team and drop off the package at any authorized carrier location.
Inspection and Refund
Once our quality control team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing