Frequently Asked Questions
Everything you need to know about our premium jewelry and services.
What materials are used in Jacoje jewelry?
We specialize in high-quality 14k and 18k solid gold. All of our pieces are authentic, stamped for purity, and do not contain gold plating or filling.
How long does shipping take?
Orders for in-stock items are typically processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-5 business days via insured carrier.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. We offer a limited lifetime warranty against manufacturing defects to ensure your investment remains in excellent condition.
What is your return policy?
We offer a 7-day return policy for most items in their original, unworn condition. Please note that custom orders and altered pieces are final sale.
Can I get my jewelry appraised?
Every purchase includes a detailed invoice that can be used for insurance purposes. For high-value items, we provide a formal certificate of authenticity.
Do you offer financing options?
Yes, we partner with several providers to offer flexible payment plans at checkout, allowing you to pay for your jewelry over time.